1. Home
  2. Terms

Unless otherwise noted, all shipping information below is for our local trading area only. For domestic shipping or exports outside of our local trading area, please click here >>

 

SHIPPING SCHEDULE

Free Shipping
9AM to 6PM
Note: Condos/Apartments and Gated Communities will be scheduled according to the community’s delivery restrictions. 
Normal City Furniture delivery time frames do not apply. 
All in stock merchandise will be reserved 9 days prior to your delivery.

 

SHIPPING APPOINTMENT CONFIRMATION

We contact all customers by text, email and/or phone to confirm their shipping date. You must respond to confirm your shipment.

 

We will call you as early as 7:00am on the morning of your shipment to confirm to confirm and provide you with an estimated 3-hour time window. This is an approximate time which is subject to traffic and weather conditions. Our service technicians will then contact you 30 minutes prior to arrival.

 

THRESHOLD DROP-OFF

Shipping includes threshold drop off, which means: 
  • Placement inside first available entryway to your house or in your garage.
  • Shipment to your loading dock or designated receiving area of your condominium.
  • Placement inside the entry to your 1st floor apartment or at the base of the closest staircase or elevator if your apartment is above the first floor.

 

EXCLUSIONS

Free shipping does not include product assembly or removal of packaging, old mattress or furniture.

 

DAMAGES

You have one (1) day to report any damages or defects to our Customer Service department at 954.718.3344. We are not responsible for damages that occur as a result of customers moving or assembling products.

 

CANCELLATION

If you cancel your order or shipping date you must do so before the day of shipping in order to avoid a restocking fee of $99.99. This fee also applies if an adult is not available to sign for shipping since your service technician is not allowed to leave products without this signature.


DOMESTIC FURNITURE SHIPPING

We ship to any destination in the continental United States. We offer two types of delivery service, and service charges vary depending on the service selected, delivery location, and total weight. Basic service is also available to Canada.

PREMIUM FURNITURE DELIVERY SERVICE

Professional delivery personnel will place items in the room of choice. They will unwrap the merchandise, perform up to ½ hour of basic assembly, and remove packaging materials from your home.

BASIC FURNITURE DELIVERY SERVICE

One man will assist you in bringing the items to the nearest dry room (ground floor only--garage, living room, etc.). If the residence is a high rise or apartment, delivery will be made to the loading dock, lobby, or to the elevator only.

Delivery could take up to 5 weeks depending on delivery location and selected service. We offer expedited basic delivery service for an additional charge. Please call one of our sales associates for additional information: 1.888.882.5436.






CUSTOMER SERVICE

We are happy to assist you with any questions or concerns you may have with our products. Please contact us using the Contact us page.
DELIVERY

We ship to any destination in the continental United States. We offer two types of delivery service, and service charges vary depending on the service selected, delivery location, and total weight. Basic service is also available to Canada.

PREMIUM FURNITURE DELIVERY SERVICE

Professional delivery personnel will place items in the room of choice. They will unwrap the merchandise, perform up to ½ hour of basic assembly, and remove packaging materials from your home.

BASIC FURNITURE DELIVERY SERVICE

One man will assist you in bringing the items to the nearest dry room (ground floor only--garage, living room, etc.). If the residence is a high rise or apartment, delivery will be made to the loading dock, lobby, or to the elevator only.

Delivery could take up to 5 weeks depending on delivery location and selected service. We offer expedited basic delivery service for an additional charge. Please call one of our sales associates for additional information: 1.954.800.0322.


RESTOCKING FEES

Should there be any reason for merchandise to be returned, a 20% restocking fee from invoiced cost may apply. Returns not in the original packaging will not be accepted. Merchandise returned due to an error in ordering incurred will be subject to a 20% restocking fee.

Should you decide to return an item, you must contact us at (877) 627-2544 to obtain an Return Merchandise Authorization (RMA) number. If you do not have a prior apporoval for any return, the distributor will refuse receiving the merchandise and send it back with your driver.

DAMAGES/RETURNS/EXCHANGES 

We may accept claims for returns for damaged merchandise or missing parts withing 60 days of invoice. We reserve the option of repairing or replacing any par(s) found to be defective in workmanship for up to one year, All items must be inspected before the claims can be submitted.